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Get Shopify Support from Shopify Experts

Work with a Shopify agency that feels like an in-house partner. We can help you maintain your Shopify store including theme upgrades, installing new apps, and using the latest Shopify features.

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We have worked with Mitchell for 4 years now and he has been critical to our success. If you operate a Shopify store in New Zealand, you need them on your team.

Rodelle, Director at Sisters & Co

How we can help support your Shopify store

We can help you with all of the big and little tasks that you need to keep your Shopify store running smoothly so that you can focus on growth. Here are just a few of the ways we can help:

  • Shopify Administration. We can help you with any of the Shopify admin tasks you need done such as updating products, editing collections, and customising your web pages.
  • Shopify Theme Updates. We can handle any Shopify theme updates or tweaks you need done such as changing banners, adding in new sections, or styling (CSS) changes.
  • Shopify Training. Do you want to get more proficient in Shopify? We are experts at documenting instructions, recording videos, or live Zoom training sessions to help empower your team.
  • Shopify Apps & Integrations. Our Shopify experts can recommend you the best Shopify apps for your business goals and install them onto your Shopify store for you. We can also help you integrate with systems that don't natively integrate with Shopify by creating custom Shopify apps.
  • Creative Support. Do you need help with creatives for your Shopify store? We can help you edit images, create videos, and write website copy.
  • Advanced Shopify Support. We can also handle the more complex needs of Shopify merchants, such as fully custom theme development, app development, and API integrations.

We keep your Shopify theme updated

When was the last time you updated your Shopify theme? Keeping your Shopify theme updated is important to make sure you have access to all of the latest Shopify features, and later versions of Shopify themes will often include bug fixes, performance improvements, and security patches. Here is our strategy to keeping your Shopify theme up to date easily:

  • Step #1 - We back up your Shopify theme. Many Shopify merchants do custom development on their Shopify themes, which often makes them hesitant to update their Shopify theme for fear of losing all your custom work. We fix this problem by backing your Shopify theme up into a git repository so that we can track changes to your Shopify theme over time.
  • Step #2 - We document your custom Shopify theme changes. Once we have your Shopify theme all backed up, we find and document all the custom work you did to your theme. This gives us an easy to follow blueprint of the work you've done to your theme that we will need to carry across when updating. We add to our document every time custom code is added/updated.
  • Step #3 - Downloading the latest version & merging custom code. Once per quarter, we download the latest version of your Shopify theme (if there is a new version), and then merge all of your custom code into it. We do this on a staging theme so that you can review it before your customers see it, and confirm you're happy with the updated theme. Provided you're happy with it, we publish your theme so that it's all live!
  • Step #4 - Launch & reporting. Provided you're happy with the updated Shopify theme on staging, we publish your theme so that it's all live! After your new theme version is live, we collate all of the new features and improvements in the latest version, and share it with you in a simple report.
    • Learn more

Why choose us - Why should you choose 14all to support your Shopify store?

We simplify Shopify store support, reporting, and management so that you can concentrate on growing your online store. Our team of Shopify experts can also support you on Shopify development, seo, and cyber security to keep your entire online store running smoothly.

  • We make it easy. You'll have a dedicated account manager to work directly with you on any support requests you send through and make sure it all runs smoothly.
  • Fast turnarounds. No waiting for the work to get done. We typically finish support requests for our Shopify merchants in 2 business days or less.
  • Superior Quality. 10+ years experience designing, developing, and supporting for over 200+ Shopify stores.
  • No fixed contracts. We provide flexible resourcing to scale up or down with your business needs, without any lengthy or complex contracts. Pay the same fixed price each month, cancel or pause anytime.
  • Multitalented agency. We don't just handle your Shopify store support, we can also optimise your Shopify store's SEO, do custom development, and more.
  • Shopify experts. We know all the ins and outs of Shopify and can help recommend the best Shopify apps and integrations for your store.

Getting Started - Get support for your Shopify store with one simple subscription

No fixed contracts, cancel or pause anytime. All of our subscription plans also include a range of monthly perks to help you grow & operate your Shopify store.

Shopify store support

Get support for your Shopify store including Shopify admin tasks, Shopify theme tweaks or updates, Shopify training, installing Shopify apps, and custom Shopify development.

Shopify theme upgrades

We will upgrade your Shopify theme to the latest version from the Shopify theme store up to once per quarter.

Also included in every subscription

All of this, starting from

$2,500NZD+GST

per monthSee plans

Got questions? Book a call to learn more about how 14all Agency works and how we can help you.

How well do you know your Shopify store?

Every subscription plan comes with monthly reporting and perks to help you manage and grow your Shopify store. Our monthly reports are prepared by Shopify experts and includes our insights, recommendations, and identified opportunities. Click below to see a sample of our monthly reporting.

See sample report
Shopify Monthly Reporting Screenshot

Got questions? - Frequently Asked Questions

Why do I neeed someone to support my Shopify store?

Having support for your Shopify store means experts handle the technical stuff, so you can concentrate on running your business smoothly. We can fix problems quickly, keep your site safe, and help it grow, giving you peace of mind and more time for growing your online store.

How long does it take for you to do the work?

This can depend on the exact support request, but we finish most work we get in 2 business days or less.

How do I send my support requests?

When you subscribe to our monthly service, we will set you up with a dedicated project board to add any support requests for us, or you can contact us by email or phone.

When do I get my monthly reporting?

We typically send your monthly reporting 1-3 business days after your subscription renews each month.

What is included in my monthly reporting?

Our monthly reporting includes all the information you need to run a successful Shopify store including: your overall store performance, SEO rankings, advertising performance, site speed scores, cyber security issues, fraud activity, DMARC reports, and SEO improvements. On top of that, our Shopify experts review all of the data that we report on to give you our personal insights and recommendations. You can view a sample of our monthly report here: https://reports.14all.nz/

Can I subscribe for only one month then cancel my plan?

Of course! There are no fixed terms of contracts with our subscriptions. If you only want to use our services for one month, you can subscribe then cancel before your next billing cycle to get our full set of services for that month only.

Who does the work?

When you subscribe to any of our monthly services, you will get a dedicated project manager and a team of Shopify experts ready to support your online store across all of our services. You can learn more about us on or about page.

Can you do Shopify support for us without a subscription?

We choose to do adhoc support work at our discretion, but as a guideline please know we refuse projects less than $3,000 NZD+GST total unless you have an active subscription with us. Please get in contact with us via hello@14all.agency and we'll get back to you as soon as possible.

What do you mean by unlimited meetings?

By this, we mean that you can book as many video calls with us as you like, subject to our availability, to get our consultation, go over new work, or review work in progress.

Are there any refunds if I don't like the service?

We haven't had anyone ask for a refund yet, but please do know that due to the high quality and time-intensive nature of the work, there will be no refunds issued.

I have multiple brands, do I need more than one subscription?

Our reporting and ongoing management covers one website, if you have multiple brands, you will need another subscription to get reporting and management for those as well.

Can you come into our office to meet / do the work?

We exclusively work and handle meetings remotely.

About 14all Agency

We are a remote agency helping Shopify stores accross New Zealand. Our team is built of experts around the country, including:

  • Shopify SEO Specialists. Our SEO specialists help Shopify stores enhance their visibility and performance on search engines. Through keyword research, strategic optimisation, and technical expertise, we boost organic traffic and drive conversions.
  • Shopify Developers. We have over 10 years experience building Shopify websites, Shopify apps, and migrating stores to Shopify. Our team of developers can help you improve your website's shopping experience, integrate with new technologies, and simplify your administration.
  • Ecommerce Strategists. Leveraging market analysis, consumer insights, and platform expertise, we architect tailored strategies encompassing branding, marketing, and optimization. Our aim is to empower businesses to navigate the digital landscape effectively, driving growth and fostering lasting success.
  • Content Creators & Copywriters. As ecommerce copywriters, we craft compelling product descriptions, engaging website content, and persuasive marketing copy to captivate audiences and drive sales. We can help you create a content strategy that works for you and your business goals.
  • Cyber Security Analysts. We are experts at cyber security and fraud monitoring for Shopify stores. We can help you reduce fraud activity, prevent threats or data leaks on your Shopify store, mitigate email spoofing, improve email deliverability rates, and educate your team on best cyber security practices.

Our work

Learn more about the results we have achieved for New Zealand brands

Sisters & Co

Case study

Increasing Conversions and Reducing Advertising Costs

We replaced their expensive attribution tools with a custom-made system built for Shopify stores, identified opportunities to reallocate advertising spend, and used data-driven insights to completely overhaul their campaigns.

Shanes

Case study

Improving Email Deliverability Rates with DMARC

Improving Email Deliverability Rates for a New Zealand Shopify merchant.

The Conservation Hub

Case study

Creating a Cross-Platform App for Conservation

We created a web, mobile app, and API that has been used by community groups, local councils, and the Department of Conservation to record over 200,000 conservation datapoints in 2023 with features such as offline support, custom form building, data conversion, and geospatial queries.

Got questions for us?

Schedule a free call to learn more about how 14all Agency works and how we can help you.

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Prefer email?

Email your questions to hello@14all.agency and we'll get back to you as soon as possible